Scout AI Assistant: FAQs

Below are frequently asked questions about the Scout AI Assistant in Flexmls.

Q: Who do I reach out to with questions about using Scout?

Our Support Team is available via email at scout-beta@fbsdata.com.

Q: Can members access their chat history?

Yes, your chat history with Scout is available by opening up the left panel.

Q: Can Scout search the web?

No, Scout is only pulling answers from MLS data, not outside information.

Q: Can Scout answer questions about third-party data?

No, Scout only has access to your Flexmls data. It will not answer questions about showing vendors, transaction document vendors, etc..

Q: What information is collected and how is it used?

We adhere to the FBS privacy policy. Interactions with Scout are logged for improvement of the overall platform.

Q: What is stored in my members' Scout chat history?

Your members' Scout history holds only the chats they started, even if staff or FBS view your account for support.

Q: What happens when I superuse as a member?

When you superuse as a member, you see Scout exactly as they do, scoped to their data, which helps with support. You can view a member's chats without changing them; anything you try out is temporary and never lands in their history.

For more information about how members can use Scout, refer to the Scout AI Assistant help page in the Flexmls Help.