Deactivate or Remove a Contact

To stop sending subscription emails and remove access to the customer portal, you can deactivate or remove a contact.

Deactivate a Contact

Click the contact's name on the Contact Management page, then click the Deactivate button. Deactivation suspends subscription emails and customer portal access, but keeps the contact in Flexmls.

Subscription settings remain in the system, but the contact is considered “opted out” from the subscription, and emails will not be sent. Use the Searches/Subscriptions tab of the Contact Management page to reactivate a subscription.

When portal access is deactivated, the contact cannot log in to the portal. All information (Favorites, Recommended, Hidden, and all messages) remains accessible to you. Use the Portal tab of the Contact Management page to restore portal access.

Remove a Contact

Click the contact's name on the Contact Management page, then click the Remove button. Removal permanently deletes the contact, and if you choose, any associated saved searches and subscriptions. Note that removing a saved search removes it from the system entirely. If the search is attached to other contacts, it will be removed from their profiles and portals as well.

Note

To remove multiple contacts at once, hold down the control key while using your mouse to select the contacts, then click Remove.